Shipping Policy


All items ship FOB shipping point to the customer's place of business in the Continental United States, using local routing. Insurance fees may be added for high value shipments. Any extra charges incurred for additional services approved, such as customer specified routing, or use of customer's carrier or special handling, such as lift gate fees, at the destination, must be paid by the Customer.  The free ground ship promotion is only valid on United States Continental commerical parcel shipments, freight shipments and residential deliveries are not included.  Any purchase over 125 pounds or deemed as a freight shipment to protect the integrity of the equipment will be shipped prepay and add and the customer will be notified of these charges prior to product shipment. 


We have partnered with a third party to service our international customers.

Checkout by clicking the “International Checkout” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service. Please note that currently we are unable to allow any international returns, so please be sure you are ordering what you need as the order is non-returnable.  Additionally,  all warranties for any of the products on the website strictly follow the manufacturer's warranty.  Thank you for shopping with Wistex!