Repairs

At Wistex, our expertise of typical component failures and MTBF of major components ensures our repair technicians are proactive in helping you avoid critical downtime. 

Ship us your products for evaluation or we will gladly come to your location and inspect them in the field. If you choose to send us your products and we inspect them in-house, we’ll quote you for the repair and waive the inspection fee.  

We stock critical spare parts for our customers to ensure that when a repair is needed, we can get it done quickly with everything necessary – without having to wait weeks for a parts order to arrive. Once completed, all of our repairs are tested under load so you can rest assured the components are ready to work at the capacity you need.

Request a Quote

To learn more about our repairs, or to request a quote, send us an email or call our team at 1.800.726.7307.

Email Wistex

What We Repair:

• VFDs (Low and Medium Voltage)
• DC drives
• PLCs
• Soft Starters (Low and Medium)
• Uninterruptible Power Supplies
• Harmonic Filters
• • Wye Delta & other Motor Controls
• Chart Recorders
• Temperature controllers

How the Wistex Repair Services Help You Stay on Track

At Wistex, we evaluate your control system and the complete electrical controls within, showing you the common points of failure and specific ways to prevent them, as well as sharing our experiences on how to avoid downtime. 

We repair all brands and series of VFDs, inverters, DC drives, soft starters, and more. Our repair services include not only fixing the broken components but also looking at what is next in line to fail and replacing all components from an MTBF to give you the best return on your investment. 

Our experienced technicians take the time to evaluate all functions of the unit they’re repairing, cleaning and testing at the end so you have 100% certainty it’s ready to go. 

When it comes to choosing a repair company, choose Wistex. We strive to provide the best turnaround time, support, and price.

Scheduled a Repair? Here’s What to Expect.

Using Wistex Onsite Repair? Simple - Call, give us the model and serial numbers of the unit in question, as well as a brief description of the problem. In most cases, you’ll receive a cost estimate or price range on the spot, and you’ll always receive a repair timeline with excellent responsiveness in emergencies. We have staff on hand 24/7 to answer your call. 

Typically, we have the parts we need in stock or can get them as quickly as you need. Our resources and experience help us think outside the box to keep you up and running, and we’re not afraid of stocking the critical parts you need. 

Need Wistex for In-House Repairs? Call or send us an email with the model and serial numbers of the unit in question, as well as a brief description of the problem. Our team will generate an RMA for you to send your unit to us, as well as a price on the evaluation fee. Generally, you will receive an email with the RMA and flat rate evaluation fee simultaneously, sometimes same-day or by the end of the following day. We accept all delivery methods, including drop-offs. Once we receive the product for evaluation, the quote and available options will usually take two to three days to prepare. 

Here’s how our evaluation works: We take the time to diagnose your unit, see what needs repair, and then follow up with you to price out as many options as possible. These options typically include repairing the existing unit, providing a refurbished unit (if available), and a new replacement. If you select any of the options presented at the time of the quote, we waive the initial flat evaluation fee.  

In-house repairs should be sent to: 

Attn: Repairs/Evaluations Wistex

1730 Stout Drive

Warminster, PA

What to Do While Waiting on a Repair

We get it – waiting on an important electrical component to be repaired isn’t always ideal. However, the waiting doesn’t have to mean a loss in productivity. Here’s some things you can do while you wait for the part to come back: 

• Keep Communicating: Stay in touch with the Wistex team regarding the progress of your repair. We’ll be happy to offer an estimated timeline so you can plan production or downtime needs accordingly. 

• Explore Other Solutions to Stay Productive: Some solutions may not be ideal for the longterm, but depending on what part is being repaired, check out some alternative solutions or other ways to work without the component. Are there any temporary replacements or substitutes available that can help fulfill the particular part’s functionality during the repair? 

• Shift Your Focus: Determine if there are some other important tasks or projects you can prioritize or complete while you wait on the repair. 

• Research New Capabilities: Perhaps the part you are having repaired has been in use for quite some time. It’s possible that there have been technological advancements that could provide more efficiency or productivity over what the current part is providing for you. Perform some industry research to determine if possibly upgrading your current electrical parts could be a good option for your business. 

• Schedule Other Maintenance: If the part that’s out for repairs means other components are shut down in the meantime, now is the perfect time to have other routine maintenance performed to ensure there won’t be any preventive issues occurring once it’s back up and running. Plus, once the part is back, you won’t have to worry about shutting down again to do maintenance in the near future.

• Evaluate Your Contingency Plan: Was your business completely caught off guard by this repair need? Things happen whether we’re ready for them or not, but having a contingency plan in place for these situations can at least ensure you’re prepared to act. Evaluate any available backup equipment, emergency protocols, and alternative workflows in order to minimize the impact of a delay or failure now and moving forward.

If you have any specific concerns or questions while you wait for the part to be repaired, don’t be afraid to reach out. Our expert team at Wistex can offer you valuable insights and suggestions to help you optimize your processes and address any challenges you may be facing related to your electrical parts and components. 

Get Help from the Trained Technicians at Wistex

Need help with your electronic components or have questions about your repair? Contact the team of trained technicians at Wistex to get the professional advice you need. 

Contact Wistex