Return Policy

Thank you for purchasing with Wistex and we are sorry if you need a return, but here's what you need to know:

Returns require RMA# and are subject to approval.  Also, please note, shipping charges are non-refundable.

Not all items can be returned.  For example, all built/made to order, products with extended lead time, non-cancellable or custom products cannot be returned. Additionally, currently International orders cannot be returned. 

For the items that can be returned, a Return Material Authorization (RMA) number must be acquired for every return. Any item returned without a valid RMA unfortunately will not be awarded credit and will be returned to the customer at their expense. 

Products must be returned in purchased condition and are subject to manufacturers return policies including restocking fees. The customer is responsible for all return shipping costs on items being returned or exchanged. Credits or exchanges will be provided once the return item has been received, evaluated and deemed in resalable condition.  No credits will be awarded for items lost or damaged during the return shipping.

Returns are subject to inspection for damage, product use, and condition returned for credit to be issued.

Returns are valid for 30 days from issued RMA unless otherwise advised.

Wistex terms and conditions apply.

In order to start a return a RMA form must be completed and returned to returns@wistexllc.com. 

Please call or email with any questions:
800.726.7307
returns@wistexllc.com