Help
How can we help?
- I am having trouble logging into my account
- If you are having trouble logging into your account, please contact us at 1.800.726.7307 or Email us at Customerservice@wistexllc.com
- I need help selecting a product
- No problem! We are here to help you select the right products for your application. You can call us at 1.800.726.7307 or email us at sales@wistexllc.com to get started!
- I placed my order, now what?
- Once your order is placed, you will receive an order confirmation showing expected ship date. Then once your order ships, you will receive another email displaying a live shipment link that you can select to watch as your order makes it way to you.
- I would like to receive a copy of my invoice
- No problem, you can log into your account to view all previously created orders and invoices.
- Where can I find my tracking number?
- Track your order here!
- How do I contact Sales?
- Phone: 1.800.726.7307
- Email: Sales@wistexllc.com
- How do I contact Service for VFD Install, Start Up or Repair
- Phone: 1.800.726.7307
- Email: Service@wistexllc.com
- How do I contact Customer Service?
- Phone: 1.800.726.7307
- Email: Customerservice@wistexllc.com
- How do I request a return?
- Click here to be directed to the Returns Page
- How do I do a quick re-order?
- If you would like to quickly re-order, simply login to your account and review previous purchases.
- I don’t want to place my order online, can I call in to place my order?
- Yes! We are here to help. Feel free to call us at 1.800.726.7307
- What kind of Services does Wistex offer?
- Primarily Wistex provides Variable Speed Drives and Controls Service, PLC Programming and Instrumentation Calibration. To learn more about our services, please visit our Field Servicer, Repair and Custom Build Pages.
- How do I purchase a service membership?
- Interested in earning discounts on future services by taking advantage of our preventative maintenance programs? Please call 1.800.726.7307 or email us at Service@wistexllc.com
- Do you offer over the phone technical support?
- Yes! We are always here to help. Please call us at 1.800.726.7307 or email us at Service@wistexllc.com
- Where is Wistex located?
- Wistex is located at 1730 Stout Dr. Ste 1, Warminster, Pa 18974. We are located just outside of Phildahelphia, Pa.
- Are all the products sold on this site “Factory New”
- Over 99% of our products are factory new, but if we happen to have a refurbished unit on there, it will be marked accordingly!
- Still need more help? Call us at 1.800.726.7307 or Email us at customerservice@wistexllc.com