Frequently Asked Questions

How do I log into my account?
Sign into your account here or by selecting "Account" in the header on desktop, or in the dropdown menu on mobile.
Still running into issues? Email us at

I need help selecting a product
Not sure selecting a product or having difficulty navigating our website? Let one of our dedicated Sales team members help, here's how to reach us:
Monday-Friday, 8:30AM-5:30PM EST
Toll Free Phone: 1 (800) 726-7307
Or chat with us online, available Monday-Friday, 8:30AM-4:30PM

I placed my order, now what?
After placing your order you will receive email confirmation informing you that your order has been placed. Once the order is processed you will then receive a follow up email informing you of your estimated ship date.

When do I receive a copy of my invoice?
Once your order ships, you will receive a copy of your invoice with all applicable shipping and tracking information via email.

How do I track my order?
A tracking number will be included in your invoice once your order ships or you can track status by signing into your account at anytime.

How do I contact Sales?
Phone: 1 (800) 726-7307
Or chat with us online, available Monday-Friday, 8:30AM-4:30PM

How do I contact Field Service?

How do I contact Customer Service?

How do I request a return?
Phone: 1 (800) 726-7307

How do I request a quick re-order?

I don't want to place my order online; can I call in to place my order?

What type of services does Wistex offer?

How do I purchase a service membership?

Do you offer over the phone technical support?
Yes, we are available 24/7 to help.
Phone: 1 (800) 726-7307

Where is Wistex located?
1730 Stout Drive, Suite 1, Warminster, Pennsylvania 18974

Are all the products sold on this site "Factory New"?

Over 99% of our products are factory new, but if we happen to have a refurbished unit on there, it will be marked accordingly!

Where will my order ship from?